FAQ

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What is Froconut®?

Are Mami's mixes gluten free?

Do Mami's Mixes contain soy?

Are Mami's mixes lactose-free?

Are Mami's mixes organic?

How much does one bag make?

How much does one case make (how much is in a case)?

How much overrun (added air) does the mix get when processed in a batch freezer?

How long does the product take to freeze in a batch freezer?

Can I heat/cook the mix?

What are the most popular flavors to make with the mix?

What is the fat content?

Can people with allergies (soy, peanut, tree nut, etc.) eat Mami's Mixes?

Can you scoop Mami's Gelato similarly to dairy ice cream?

What is your return policy?


What is Froconut®?

Froconut® is a premium dairy-free ice cream, soft serve, and gelato mix. It’s easy to use—you just add water and blend—and can be turned in to a variety of flavors with recipes that we have available.

Are Mami's mixes gluten free?

Mami's mixes are gluten-free, but are produced in a facility that may also process gluten. Although the oats in Oatrageous™ do not naturally contain gluten, they contain a protein that a person with celiacs disease should not consume. 

Do Mami's mixes contain soy?

Froconut® and Almondice™ is soy-free but is produced in a facility that may also process soy. However, Oatrageous™ does contain soy lecithin.

Are Mami's mixes lactose-free?

Mami's mixes are lactose and dairy free. They contain no animal products whatsoever.

Are Mami's mixes organic?

Mami's Gelato sources organic coconuts, however the other ingredients are not organic. Nonetheless, Mami's mixes are an all-natural product (no artificial flavors, colors, or preservatives).

How much does one bag make?

One bag yields exactly 2 gallons of liquid mix.

How much does one case make (how much is in a case)?

Each case of Froconut® Original Coconut, Matcha, and Almondice™ contains 8 bags, yielding 2 gallons each, for a total yield of 16 gallons of liquid mix. Each case of Froconut® Creamy Chocolate contains 6 bags, yielding 2 gallons each, for a total yield of 12 gallons of liquid mix.

How much overrun (added air) does the mix get when processed in a batch freezer?

Like all vegan mixes, the overrun on Mami's mixes is lower than a typical dairy ice cream mix. You can expect 15 to 30% overrun, depending on your equipment. These overruns are consistent with a traditional dairy gelato product.

How long does the product take to freeze in a batch freezer?

Typically, a batch of frozen dessert made with our mixes, will take a bit longer to freeze than your dairy mix. You can expect roughly 20% longer freezing time, BUT this can vary widely depending on the recipe, equipment, ambient temperature, and other factors. Make sure to keep an eye on your results for your first few batches, until you get an idea of how long the freezing process will take in your specific use-case.

Can I heat/cook the mix?

Yes, it’s fine to heat/cook Mami's mixes but it is not necessary.

What are the most popular flavors to make with Mami's mixes?

Mami's mixes can be used to make a vegan version of almost any popular ice cream flavor—this includes, vanilla, cookies n cream, mint chocolate chip, strawberry, and more. You can also make trendy flavors, such as cookie butter, and lavender.

What is the fat content?

Froconut® and Almondice™ contain 5.5% fat, and Oatrageous™ contains 4.5% fat. Both of these fat levels are consistent with the amount of butterfat found in dairy gelato. Since there is less air in gelato, the resulting product will be denser and thus have more fat per bite than a typical ice cream with high overrun (air).

Can people with allergies (soy, peanut, tree nut, etc.) eat Mami's mixes?

The answer for people with severe allergies is NO. Our mixes are produced in a facility that also processes some of these common allergens. It is not worth taking the risk of exposure for someone who has a life-threatening allergy.

Can you scoop Mami's Gelato similarly to dairy ice cream?

Yes. If you are unable to scoop your dairy-free concoctions, it may be due to any of the following reasons: 1. You have added too much water. 2. Your batch freezer is not set correctly. 3. You have added ingredients that affect the balance of the formula. 4. Your dipping cabinet is set to a temperature that is too low. 5. The ambient conditions are affecting scoopability (humidity or temperature.) 6. You did not temper your finished product correctly.

What is your return policy?

Return Policy:

You have 30 days to return unopened cases of any Mami’s Gelato product for a full refund. If the case is open, and is your first purchase with us, you may expect a full refund if you return at least 6 of the 8 bags (or 4 of the 6 bags) in the case. If there is any damage to the case or pouches, you have 30 days to report the damage and must send pictures of the damage as well as the lot number of the bags in order to qualify for a full refund. Any damage reported after  30 days will not be eligible for a refund.Once we receive your returned case/s or photographs of damage, and if your refund request is approved, we will initiate a refund, credit or replacement depending on the situation.